Dealer Group Performance

Albany Subaru · September 2026

BDC, Marketing, Website, Reputation, Fixed Ops, and CarDoc Connect

Executive Overview

Performance at a glance

Sales volume, efficiency, conversion, and opportunity flow — benchmarked against the company-wide average.

Total Sold
Off Target
91
-18.0
vs avg 109
Spend per Sold
Off Target
$706
+249.7
vs avg $456
Closing %
Off Target
40.0%
-8.7pt
vs avg 48.7%
Total Leads
On Target
796
+46.0
vs avg 750All opportunities
Online Reviews
On Target
90.7%
vs avg 83.0%2,764 total
CarDoc Activation
Off Target
37.5%
vs avg 90% goal12 of 32
BDC Performance

Business Development Scorecard

Six operational metrics combine into a 24-point monthly score. Color reflects benchmark performance.

Overall Dealer Score
8/ 24
Rank #57 of 61September 2026
BDC Performance Score
33.3%
September 2026
Previous month50.0%
Month change-16.7%
Response Time
2 / 4
19 min
▲ 12.0m
Prev: 7 minBenchmark: 10 min
Lead → Appt %
0 / 4
19.0%
▼ 7.7%
Prev: 26.7%Benchmark: 35%
Appt Show %
3 / 4
55.4%
▼ 5.9%
Prev: 61.3%Benchmark: 65%
Show → Close %
2 / 4
45.7%
▲ 1.9%
Prev: 43.8%Benchmark: 60%
Overall Close %
0 / 4
4.8%
▼ 2.4%
Prev: 7.2%Benchmark: 13%
Overdue Task %
1 / 4
13.1%
▲ 1.9%
Prev: 11.2%Benchmark: 5%

Retention Performance

Service customer return rate
New Retention %
vs avg 67.5%
60.0%
-7.5% below avg
Used Retention %
vs avg 60.4%
47.0%
-13.4% below avg
Marketing

Marketing Performance

Spend efficiency, lead mix, and channel-level conversion.

Total Spend
Off Target
$64,286
+14554.0
vs avg $49,732
Spend per Sold
Off Target
$706
+249.7
vs avg $456
Showroom Traffic
On Target
225
+1.0
vs avg 224
Spend per Showroom
Off Target
$286
+64.0
vs avg $222

Lead Source Mix

Albany vs Company Avg

Lead Distribution

Internet436
Phone83
Showroom / Fresh Up61
Other / Campaign216
Total Leads796

Lead Source Performance

Leads · Sold · Close %
Lead SourceLeadsSoldClose %Group Avg Close %
Internet436214.8%9.5%
Phone832732.5%21.2%
Showroom / Fresh Up614675.4%47.1%
Other / Campaign21694.2%6.9%
Total796—
Digital Acquisition

Digital Acquisition Funnel

Website traffic to dealership opportunity to vehicle sales — Sessions → Users → Total Leads → Total Sold.

Sessions8,556avg 10,844
Users4,866avg 6,192
56.9% →
Total Leads796avg 750
16.4% →
Total Sold91avg 109
11.4% →
Users → Leads
On Target
16.4%
+4.2pt
vs avg 12.1%Total Leads ÷ Users
Leads → Sale
Off Target
11.4%
-3.1pt
vs avg 14.5%Total Sold ÷ Total Leads
Reputation

Online Reviews

Cross-platform sentiment and review volume.

Overall 90.7%
Total Reviews
On Target
2,764
vs avg 1,854
Positive
On Target
2,508
90.7%
Neutral
—
33
1.2%
Negative
Off Target
223
8.1%

Platform Breakdown

Sentiment Mix

Positive2,508
Neutral33
Negative223
App Performance

CarDoc Connect

Registrations, upgrades, and activation performance.

Total Registrations
Off Target
32
vs avg 100.391 units sold
Upgrade Registrations
Off Target
8
vs avg 59.1
Upgrade Sales %
Off Target
8.8%
vs avg 48.4%
Upgrade Sales $
Off Target
$9,348
vs avg $73,093PVR $1,169
Activation %
Off Target
37.5%
vs avg 59.0%12 of 32
Upgrade Activation %
Off Target
50.0%
vs avg 65.0%1-yr 33.3%
Total Appointments
Off Target
8
vs avg 41CarDoc appointments booked
Appointments per Unit Sold
Off Target
0.09
vs avg 0.3591 units sold
QA · Source Resolution
dealership_id: ALB_SUB
canonical_name: Albany Subaru
aggregation_type: Standalone
tracking_sheet: Albany
scorecard_sheet: Albany
reviews_sheet: Albany Subaru
cardoc_sheet: Albany Subaru
uses_cardoc: true
source_completeness: Complete
BDC: available
Marketing: available
Reviews: available
CarDoc: available